Customer Support:

(479) 636-9400

Mon - Fri: 4.00 am CT- 8.00 pm CT; Sat - Sun: 7.00 am CT- 7.00 pm CT

Please call us in advance for holidays and after-hours service

Last Updated: 04/06/2022

What Does Our Privacy Policy Include?

Our Policy covers how and why we collect, use, protect, and share your personal information. Our Policy focuses on personal information – information that identifies you or reasonably can be linked to information that identifies you.

What is Our Pledge of Accountability?

We require our associates, business partners, and service providers who manage your personal information to do so properly and in accordance with our policies.

What Type of Information Do We Collect?

We may collect the following categories of personal information. Not all categories may be collected about every individual.
  • Personal identifiers, such as first name, last name
  • Email address
  • Telephone number
  • Flight details

Information We Receive From You

Information We Receive From You.You share your information with us when you:
  • Submit a service request
  • Contact us
  • Participate in a customer survey

How Do We Use Your Personal Information?

We use your personal information to provide you services. Some examples include:
  • To fulfill your service requests
  • To communicate with you about those requests

How Do We Share Your Personal Information With Others?

We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.We will not share your personal information outside of our corporate family of companies, except in the following circumstances:
  • Service Providers – We share personal information about you with service providers that help with our business activities. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers maintain facilities.
  • Legal Requirements and Protection of Our Company and Others – We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of our customers, our associates, or other persons. Examples include:
    • Providing personal information to law enforcement at their written request;
    • Responding to a search warrant or other valid legal inquiry; and
    • Responding to an investigative body in the case of a breach of an agreement or violation of law.
  • Business Transfers – In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
  • With Your Consent – In any circumstance other than those described above, we will ask for your affirmative consent before we share your personal information outside of our corporate family of companies.

How Do We Secure Your Personal Information?

We recognize the importance of maintaining the security of your personal information.
When you use our website, we use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.These measures may include security access controls or other physical security safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.
To learn more about measures you can take to protect the security of your personal information, please visit-

How Do We Protect the Privacy of Children Online?

Our websites and mobile services are intended for a general audience and are not directed to children.We recognize the importance of protecting children's online privacy. In order to protect the privacy of children, our websites and mobile services do not knowingly collect personal information from children under the age of 13 unless we have prior parental consent or as permitted by law. Please Contact Us if you believe we may have collected information from your child through our websites or mobile services, and we will work to delete it.

Who Can I Contact About the Privacy Policy?

Contact our Privacy Office with any questions or comments about this Policy or about how we handle your personal information.The Privacy Office’s address is:

Corporate Privacy
Privacy Office, MS #0160
702 SW 8th Street
Bentonville, AR 72716-0160

What Are Your California Privacy Rights?

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties for their direct marketing purposes during the calendar year immediately preceding the request. To request a list of third parties to whom we may share personal information for their marketing purposes and the categories of information we may disclose, please mail your request to the address listed below:

Mail: Corporate Privacy
Privacy Office, MS #0160
702 SW 8th Street
Bentonville, AR 72716-0160

How Will I Know if this Policy Changes?

Please check our Privacy Policy periodically for changes. We will provide additional notice of significant updates. We will post the date our Policy was last updated at the top of the Privacy Policy.